Privacy Policy
Last updated: 23/06/2026
Island Dental Sorell Pty Ltd ("we", "us", "our") respects your privacy. This policy explains what information we collect through this website, how we use it, and your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Who we are
Island Dental Sorell Pty Ltd
ABN: 19644679710
Shop 6, 35–37 Gordon Street
Sorell TAS 7172
What we collect
When you submit a form, book an appointment, or contact us through this site, we collect:
Name
Phone number
Email address
Any details you share about your dental concerns or treatment interests
Appointment preferences
When you visit the site, we also automatically collect:
IP address and approximate location
Device, browser, and operating system information
Pages visited and how you got here (referral source, ads clicked)
Cookie and pixel data (see "Tracking" below)
Information about your dental health is sensitive information under the Privacy Act. We only collect it where it is reasonably necessary to respond to your enquiry or provide dental care, and we treat it with extra care.
How we use your information
We use your information to:
Contact you about your enquiry or appointment
Provide and improve our dental services
Send appointment reminders and follow-ups
Send marketing communications about our services (only if you have opted in—you can opt out at any time)
Measure the performance of our advertising and improve our website
Meet our legal and regulatory obligations
Tracking, Cookies, and Meta Pixel
This website uses cookies and tracking technologies, including the Meta (Facebook) Pixel, Google Analytics, and similar tools to understand how visitors use the site and measure advertising performance.
The Meta Pixel allows us to:
See which ads led you to our website
Build audiences for future advertising
Measure conversions such as form submissions and appointment bookings
Data shared with Meta is hashed where possible and handled under Meta's own privacy policy:
https://www.facebook.com/privacy/policy
You can opt out of personalised advertising through your Meta ad preferences, your browser settings, or by visiting:
https://www.youronlinechoices.com.au
Who we share your information with
We do not sell your personal information. We share it only with:
Service providers who help us operate our business, including our CRM and marketing platform (GoHighLevel), booking software (Praktika), email and SMS providers, website hosting providers, and advertising platforms such as Meta and Google. These providers are contractually required to protect your information and only use it to provide services on our behalf.
Healthcare providers involved in your treatment (such as specialists we refer you to), with your consent.
Government or regulatory authorities where required by law.
Some of these providers may store data overseas (including in the United States). By submitting your information, you consent to this transfer. We take reasonable steps to ensure your information is handled in accordance with the Australian Privacy Principles.
How we store and protect your information
Your information is stored in secure, password-protected systems with appropriate technical and organisational safeguards.
We retain personal information only for as long as necessary for the purposes outlined above or as required by law. Dental records are retained in accordance with applicable Australian health record retention requirements.
Your rights
Under the Privacy Act, you have the right to:
Access the personal information we hold about you
Request correction of inaccurate or outdated information
Withdraw consent for marketing communications at any time (reply STOP to SMS messages, click the unsubscribe link in emails, or contact us directly)
Make a complaint if you believe we have mishandled your personal information
To exercise any of these rights, please email us at:
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Children
This website is not directed at children under 16 years of age. If a parent or guardian makes an enquiry on behalf of a minor, we collect that information from the parent or guardian.
Changes to this policy
We may update this Privacy Policy from time to time. The most current version will always be published on this page together with the updated date.
Contact us
If you have any questions or requests regarding your privacy, please contact:
Island Dental Sorell Pty Ltd
Shop 6, 35–37 Gordon Street
Sorell TAS 7172
Phone: (03) 6231 2356